Terms and Conditions
The owner of the online store Villem.ee and Villem.eu (hereinafter the Online Store) is VillemArt OÜ (reg no 16791475), address Mustakivi tee 25-911, Tallinn, Estonia.

VALIDITY OF THE SALES AGREEMENT, PRODUCT AND PRICE INFORMATION

The terms and conditions of sale apply to the purchase of goods from the Online Store by business clients (legal entities).

By confirming the order, the Client confirms that they have read these Terms and Conditions of Sale and the Principles of Personal Data Processing.

The prices of products sold in the Online Store are indicated next to the products and all prices are presented in euros. A fee for the delivery of goods will be added to the price. Business clients will receive an invoice, which will be available via the order confirmation email and downloadable as a PDF file.

The delivery fee for goods depends on the Client's location and the delivery method and will be displayed to the Client when placing the order.

In case special arrangements are needed regarding delivery (e.g., does not fit into a parcel locker; goods on a pallet or similar cases), delivery terms must be agreed upon separately before making the purchase.

If the shopping cart contains a discounted product and a valid discount code, the discount will be applied to the product's regular price.

Purchased products are non-returnable.

PLACING AN ORDER

To order goods, desired products must be added to the shopping cart. To complete the order, required data fields must be filled in and a suitable delivery method selected. The total cost will then be displayed, which can be paid using the following payment methods:

• Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Revolut
• Visa/Mastercard card payments
• Montonio and Shopify Payments payment modules

The contract comes into force from the moment the payment is received on the Online Store's bank account. Ordered goods will be delivered according to the delivery method and delivery time informed during the order process.

We offer business clients the option to order products that are not physically in stock, which may result in a delivery time of 2-4 weeks. However, we strive to deliver products as soon as possible.

If the Online Store's supplier is unable to deliver the goods, we reserve the right to replace the product with an equivalent or similar product. If this is not possible, the paid amount will be refunded immediately.

DELIVERY

Goods are shipped to the following countries: Estonia, Latvia, Lithuania, Finland, Sweden, Denmark, Poland, Czech Republic, France, Spain, Germany, Italy, and Netherlands. If your country is not listed, please email info@villem.ee to find the most suitable delivery option.

NB! OH LA LAQUA products can only be purchased by B2B clients in Estonia, Latvia, and Lithuania.

Delivery options for goods are:

• DPD Estonia and EU internal parcel lockers
• Omniva Estonia, Latvia, and Lithuania parcel lockers
• Itella Estonia and Finland parcel lockers
• International courier service (for parcels up to 10kg)

Delivery costs are borne by the Client, and the exact costs are displayed next to the shipping method.

Domestic shipments in Estonia usually reach the Client's specified destination within 14 business days from the arrival of the goods at the warehouse. Deliveries outside Estonia take up to 30 calendar days.

RIGHT OF WITHDRAWAL

As this is a sale aimed at business clients, the right of return does not apply.

WARRANTY AND LIABILITY

The Seller provides the business client with a product warranty according to the manufacturer's established terms.

The Seller is not responsible for damage or defects to the product caused by:

• improper use or maintenance of the product,
• normal wear and tear,
• accidental damage, including during transport, if the damage is not noted upon delivery of the goods,
• damage to the packaging caused by the client's actions, including if the client has made changes to the packaging themselves (e.g., applying stickers or crushing the packaging), the warranty and return conditions do not apply.
• repairs or alterations made by the client or a third party.

In case of a complaint, the client has the right to demand repair, replacement, or price reduction for the defective product, unless the product defect is due to circumstances caused by the client.

DELAYED PAYMENTS AND LATE FEES

The Client is obliged to pay the invoice according to the payment terms and due date specified in the order confirmation. Unless otherwise stated on the invoice, the payment due date is 7 calendar days from the invoice issuance date.

In case of delayed payment, the seller has the right to demand a late fee of 0.1% for each day of delay until full payment.

The seller has the right to conduct a credit assessment of the client and refuse to fulfill the order if the client's payment behavior does not comply with the seller's risk policy.

If the client does not pay the invoice on time, the seller has the right to:

• suspend the delivery of goods until the debt is settled,
• cancel the order and demand the debt by compulsory enforcement.

RECEIPT OF GOODS AND DAMAGE DURING TRANSPORT

Upon receipt of the goods, the Client is obliged to immediately check their conformity to the order and the condition of the product.

If the client discovers damages that occurred during transport upon receipt of the goods, or if the goods do not conform to the order, the client must notify the seller within 2 business days from the receipt of the goods at the latest. The seller will arrange for the replacement of damaged goods or compensation as appropriate.

If the client does not notify the seller of product damages within the specified time, the goods are considered accepted and conforming to the order.

EFFECTIVENESS AND AMENDMENT OF TERMS

These terms and conditions of sale are valid from the moment of order confirmation and are binding on all parties.

The Seller has the right to unilaterally amend the terms and conditions of sale, but such amendments do not apply retroactively to already confirmed orders.

To maintain wholesale client status, the client's annual purchase amount must be at least €300 + VAT.

All changes to the terms become effective from the moment they are published on the seller's website.

CONFIDENTIALITY AND DATA PROTECTION

The Seller undertakes to treat the client's business information confidentially and not to disclose it to third parties without the client's prior written consent, unless required to fulfill obligations arising from legal acts.

The Seller processes the client's personal data in accordance with the current data protection law (GDPR). The client's personal data is used only for order fulfillment, delivery of goods, and sales analysis.

The client has the right to request the modification or deletion of their personal data at any time, provided it is not in conflict with the law.

RIGHT TO SUBMIT A COMPLAINT

The Online Store is responsible for any non-conformity or defects of the sold goods that appear within two years from the delivery of the goods. If a defect appears, the Online Store must be notified by email within two months at the latest.

If the Online Store cannot repair or replace the defective goods, all associated fees for the goods will be refunded.

DIRECT MARKETING AND PROCESSING OF PERSONAL DATA

The Online Store uses the personal data provided by the Client only for order processing, delivery of goods, and sales analysis. Personal data is transferred only to authorized processors, such as transport service providers and contractual partners.

RESOLUTION OF DISPUTES

If the Client has complaints regarding the Online Store, they must be sent to the email address info@villem.ee

All disputes arising between the Online Store and the Client will be resolved through negotiations. If an agreement is not reached, the Client has the right to appeal to court.