Terms of use
The owner of the Villem.ee and Villem.eu webshops (hereinafter the Webshop) is VillemArt OÜ (reg no. 16791475), address Mustakivi tee 25-911, Tallinn, Estonia.

VALIDITY OF THE SALES AGREEMENT, PRODUCT AND PRICE INFORMATION

The terms of sale apply to business customers (legal entities) when purchasing goods from the online store.

By confirming the order, the Customer confirms that he has familiarized himself with these Terms of Sale and the principles of personal data processing.

The prices of the products sold in the online store are indicated next to the products and all prices are presented in euros. The price includes a fee for the delivery of the goods. An invoice is issued to the business customer, which is available via the order confirmation e-mail and can be downloaded as a pdf file.

The delivery fee depends on the Customer's location and delivery method and is displayed to the Customer when placing the order.

If there is a discounted product in the shopping cart and a valid discount code, the discount is applied to the regular price of the product.

Purchased products cannot be returned.

ORDER FORMATION

To order the goods, you must add the desired products to the shopping cart. To complete the order, you must fill in the required data fields and select the appropriate delivery method. The cost will then be displayed, which can be paid through the following payment methods:

• Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Revolut
• Visa/Mastercard card payments
• OPAY secure payment module for other banks and Stripe payment module for credit cards

The contract enters into force from the receipt of the amount to the current account of the Online Store. The ordered goods will be delivered according to the delivery method and delivery time, which will be notified during the order.

We offer business customers the opportunity to order products that are not physically in stock, and as a result, the delivery time can be 2-4 weeks. However, we try to deliver the products as soon as possible.

If the supplier of the Online Store is unable to deliver the goods, we reserve the right to replace the product with an equivalent or similar product. If this is not possible, the amount paid will be returned immediately.

DELIVERY

Goods are sent to the following countries: Estonia, Latvia, Lithuania, Finland, Sweden, Denmark, Poland, Czech Republic, France, Spain, Germany, Italy and the Netherlands. If the country is not in the selection option, please write to info@villem.ee to find the most suitable delivery option.

The delivery options are:

• DPD Estonian and EU parcel machines
• Omniva parcel machines in Estonia, Latvia and Lithuania
• Itella Estonian and Finnish parcel machines
• International courier service (for packages up to 10 kg)

Delivery costs are borne by the Customer, and the exact costs are displayed with the shipping method.

Shipments within Estonia generally arrive at the destination specified by the Customer within 14 working days from the arrival of the goods to the warehouse. Delivery outside Estonia takes place within 30 calendar days.

RIGHT OF WITHDRAWAL

Since it is a sale aimed at a business customer, the right of return does not apply.

WARRANTY AND LIABILITY

The seller provides a product guarantee to the business customer in accordance with the conditions established by the manufacturer.

The seller is not responsible for product damage or defects caused by:

• from improper use or care of the product,
• from normal wear and tear,
• from accidental damage, including during transport, if the damage is not indicated when the goods are handed over,
• in case of damage to the package caused by the customer's actions, including if the customer has made changes to the package himself (e.g. applying stickers or crushing the package), the warranty and return conditions do not apply.
• of corrections or changes made by the customer himself or a third party.

In the event of a claim, the customer has the right to demand the repair, replacement or price reduction of the defective product, unless the product defect is due to circumstances caused by the customer.

PAYMENT DELAYS AND DELAYS

The customer is obliged to pay the invoice in accordance with the payment terms and payment deadline specified when confirming the order. Unless otherwise stated on the invoice, the payment term is 7 calendar days from the date of the invoice.

In case of payment delay, the seller has the right to demand a late fee of 0.1% for each day of delay until full payment.

If the customer does not pay the invoice on time, the seller has the right to:

• suspend the delivery of goods until the debt is liquidated,
• to cancel the order and collect the debt by force.

ACCEPTANCE OF GOODS AND DAMAGES DURING TRANSPORT

Upon receiving the goods, the customer undertakes to immediately check its compliance with the order and the condition of the product.

If, upon receiving the goods, the customer discovers damages that have occurred during transport, or if the goods do not correspond to what was ordered, the customer must notify the seller of this within 2 working days of receiving the goods at the latest. The seller will arrange for the replacement or compensation of the damaged goods, as the case may be.

If the customer does not notify the seller of the damage to the goods within the specified time, the goods are considered accepted and comply with the order.

EFFECTIVENESS AND MODIFICATION OF TERMS

These terms and conditions of sale apply from the moment the order is confirmed and are binding on all parties.

The seller has the right to change the terms of sale unilaterally, but such changes do not apply to orders that have already been confirmed.

To maintain the status of a wholesale customer, the customer's annual purchase amount must be at least €100 + VAT

All changes to the terms and conditions take effect from the moment they are published on the seller's website.

CONFIDENTIALITY AND DATA PROTECTION

The seller undertakes to treat the customer's business information confidentially and not to disclose it to third parties without the customer's prior written consent, unless it is necessary to fulfill obligations arising from legislation.

The seller processes the customer's personal data in accordance with the applicable data protection law (GDPR). The customer's personal data is used only for order fulfillment and business communication.

The customer has the right to request the modification or deletion of his personal data at any time, if this is not contrary to the law.

RIGHT TO MAKE A CLAIM

The online store is responsible for the non-compliance of the sold goods with the contractual conditions or defects that appear within two years from the delivery of the goods. If a defect occurs, it must be reported to the Web Store by e-mail within two months at the latest.

If the Online Store is unable to repair or replace the defective item, all fees associated with the item will be returned.

DIRECT MARKETING AND PERSONAL DATA PROCESSING

The online store uses the personal data provided by the Customer only to process the order, deliver the goods and analyze sales. Transfer of personal data takes place only to authorized processors, such as transport service providers and contractual partners.

RESOLUTION OF DISPUTES

If the Customer has any complaints about the Online Store, they must be sent to info@villem.ee

All disputes that arise between the Online Store and the Customer will be resolved through negotiations. If an agreement is not reached, the Customer has the right to go to court.